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If You Don’t Want to Be There, We Don’t Want You There Either

CX Stories
Russel Lolacher   November 18, 2010   5 Replies

Duck, Duck, Goose isn’t Good Customer Service

CX Stories
Russel Lolacher   November 16, 2010  

RW & Co.: You Mean People Actually Talk to Each Other?

CX Stories
Russel Lolacher   November 11, 2010   4 Replies

Weber Grills: Don’t Know You But I Might Love You

CX Stories
Russel Lolacher   November 1, 2010   1 Reply
2 Universal Rules of Customer Service You Should NEVER Break

2 Universal Rules of Customer Service You Should NEVER Break

CX Stories
Russel Lolacher   October 25, 2010   12 Replies

Sell Your Passion, Not Your Product

CX Stories Service Experience
Russel Lolacher   October 18, 2010   1 Reply
QUALITY CHECK: Lending Money but Giving Service from a Mortgage Advisor

QUALITY CHECK: Lending Money but Giving Service from a Mortgage Advisor

CX Stories
Russel Lolacher   October 16, 2010  
FOO: A Little Engagement Goes a Long Way

FOO: A Little Engagement Goes a Long Way

CX Stories
Russel Lolacher   October 12, 2010  

When Lying to Your Waiter Is OK…Unless They Believe You

CX Stories
Russel Lolacher   September 21, 2010   4 Replies
QUALITY CHECK: Icing Sugar, Fruit and Service from WannaWafel

QUALITY CHECK: Icing Sugar, Fruit and Service from WannaWafel

CX Stories
Russel Lolacher   September 18, 2010  

Read How TELUS, Like Rock N Roll Dreams, Comes Through

CX Stories
Russel Lolacher   September 10, 2010   1 Reply

Best Buy: A Comedy or a Tragedy?

CX Stories
Russel Lolacher   September 8, 2010   9 Replies
A Service Story of Mr Lube: Change the Oil, Not the Service

A Service Story of Mr Lube: Change the Oil, Not the Service

CX Stories
Russel Lolacher   September 3, 2010  

The Brick: Given Space to Breathe…and to Buy

CX Stories
Russel Lolacher   August 24, 2010   1 Reply
Lights! Camera! WTF! – Guest Post from Jason Whyte

Lights! Camera! WTF! – Guest Post from Jason Whyte

CX Stories
Russel Lolacher   August 20, 2010   7 Replies

The UpSOLD!: 2 Burley Men Moving, Hauling and Impressing

CX Stories
Russel Lolacher   August 14, 2010  

Nautical Nellies: Shipwreck Averted…by a Hair

CX Stories
Russel Lolacher   August 5, 2010  

Motorola: The Reception is Good Both Ways

CX Stories
Russel Lolacher   August 2, 2010   2 Replies

The UpSOLD!: Tipton’s Outboards Motors on with Great Example

CX Stories
Russel Lolacher   July 29, 2010   1 Reply

QUALITY CHECK: “Hitting the Floor” with European Flooring

CX Stories
Russel Lolacher   July 27, 2010   2 Replies
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Russel Lolacher

Speaker on L.E.S. - Leadership, Engagement and Service for better relationships with colleagues and customers. Subscribe to my podcast: CX Storytime.

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