Head and Shoulders Shampoo Was Right: First Impressions are Important
Black Swan to White Swan pt. 2 – Guest Post from Adrian Charlie
Black Swan to White Swan pt. 1 – Guest Post from Adrian Charlie
OK, You Have Me. Now What Are You Going to Do With Me?
MEC: Customer service, for the Sake of Customer Service – Guest Post from Lisa Tees

PIG: Don’t Punish the Newbie

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How the Awkward Upsell Hurts the Customer Experience
Duck, Duck, Goose isn’t Good Customer Service
RW & Co.: You Mean People Actually Talk to Each Other?
Weber Grills:  Don’t Know You But I Might Love You
2 Universal Rules of Customer Service You Should NEVER Break
Sell Your Passion, Not Your Product
QUALITY CHECK: Lending Money but Giving Service from a Mortgage Advisor
FOO: A Little Engagement Goes a Long Way
When Lying to Your Waiter Is OK…Unless They Believe You
QUALITY CHECK: Icing Sugar, Fruit and Service from WannaWafel
Read How TELUS, Like Rock N Roll Dreams, Comes Through
Best Buy: A Comedy or a Tragedy?

Best Buy: A Comedy or a Tragedy?

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Russel Lolacher

Russel Lolacher

Speaker on L.E.S. - Leadership, Engagement and Service for better relationships with colleagues and customers. Subscribe to my podcast: CX Storytime.

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