What Will be Your Leadership Legacy?
May 4, 2021
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Legacy is a funny thing. It’s a term used more and more in organizations when executives or senior management are in their mid- to late
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Lessons from 10 Years Working in Public Service Social Customer Care
April 5, 2021
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Time flies, and my decade in the public service at the BC Ministry of Transportation and Infrastructure has certainly attested to that. Ten years of
Save Time and Be More Productive with Effective Communication
February 16, 2021
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Are you ready to be a better communicator? FYI: As a current or aspiring leader, your answer always needs to be YES. I had the
Planning the Year Ahead in Just 3 Words
December 28, 2020
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Do you go for the New Year’s resolutions routine? Does it really work for you? If so, great! More power to you. BUT to me,
10 Ways Leaders can Build Trust with their Team
September 15, 2020
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“Trust is like love. Both parties have to feel it before it really exists.” – Simon Sinek Great leadership is only possible, if those you
How to Inspire Executives to Prioritize Customers
May 31, 2020
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How can you convince a C-suite executive to put their money where their proverbial mouth is and really, truly invest in customer-centricity? To actually show,