“Companies need to quickly and proactively adapt to the growing expectations of their customers online, or they won’t have customers. In a dynamic, fun and insightful presentation, Russel connected the dots for us on the value of meeting and exceeding customer expectations to build trust, and what our industry’s cultural mindset needs to be successful. I’d highly recommend him for your event.”

Somehow Russel crafted a program to reach out and adhere to our diverse range of service based experiences that we offer. The group was smiling, laughing, listening and most of all excited to sharpen their new skills within our recreation portion of our business. We are already trying to plan a mid-season tune up and refresher with Russel.

I use Russel’s communication ideas as great reminders to enhance customer service, which is the basis of good public relations.

Event producers live or die by the content of our events. Not only have we asked Russ to speak at multiple Social Media Camp events, but I also asked him to speak at the inaugural SOHO Victoria event. Russ is always among the highest rated speakers by delegates. If you are looking for a dynamic, professional speaker on the topic of customer service or anything related to it, look no further. Russ is your man!

Russel's contemporary understanding of social media and digital marketing was so valuable. Would highly recommend him.