Relationships at Work
Sharing my experience on building trust with customers and in the workplace
Relationships matter the most in a crisis. Take the time to build them now, so you can rely on them later.
The customer experience and the employee experience are both emotional experiences.
Job titles indicate responsibility, not leadership. Leadership is a choice.
If you can't tell me your organization's vision statement right now, off the top of your head... it's not working.
Trust is lost in the gap between words spoken and actions taken. Mind the gap.