SOCIAL MEDIA and SOCIAL CARE CONSULTANT
Helping you connect with your customers
“Customer Service Thought Leader and Advocate.” – Microsoft
“One of the Top 15 NPS and Customer Service Thought Leaders to Follow in 2017.” – CustomerGauge
The customer experience is an emotional experience.
Building strong, personal relationships with your past, present and future customers will transform your business.
“68% of customers leave you because they perceive you are indifferent to them.” – Macquarie Graduate School of Management
“As little as 5% increase in customer retention can increase your profits between 25 and 95%” – Bain & Co.