Home - Russel Lolacher - Professional Speaker

SOCIAL MEDIA and SOCIAL CARE CONSULTANT

Helping you connect with your customers

“Customer Service Thought Leader and Advocate.” – Microsoft

“One of the Top 15 NPS and Customer Service Thought Leaders to Follow in 2017.” – CustomerGauge

The customer experience is an emotional experience.
Building strong, personal relationships with your past, present and future customers will transform your business.
“68% of customers leave you because they perceive you are indifferent to them.” – Macquarie Graduate School of Management
“As little as 5% increase in customer retention can increase your profits between 25 and 95%” – Bain & Co.

We can always do better. I’ll help you.

Somehow Russel crafted a program to reach out and adhere to our diverse range of service based experiences that we offer. The group was smiling, laughing, listening and most of all excited to sharpen their new skills within our recreation portion of our business. We are already trying to plan a mid-season tune up and refresher with Russel.

Event producers live or die by the content of our events. Not only have we asked Russ to speak at multiple Social Media Camp events, but I also asked him to speak at the inaugural SOHO Victoria event. Russ is always among the highest rated speakers by delegates. If you are looking for a dynamic, professional speaker on the topic of customer service or anything related to it, look no further. Russ is your man!

Russel's contemporary understanding of social media and digital marketing was so valuable. Would highly recommend him.

I use Russel’s communication ideas as great reminders to enhance customer service, which is the basis of good public relations.