“Customer Service Thought Leader and Advocate.” – Microsoft

“One of the Top 15 NPS and Customer Service Thought Leaders to Follow in 2017.” – CustomerGauge

The customer experience is an emotional experience.
Building strong, personal relationships with your past, present and future customers will transform your business.
“68% of customers leave you because they perceive you are indifferent to them.” – Macquarie Graduate School of Management
“As little as 5% increase in customer retention can increase your profits between 25 and 95%” – Bain & Co.

We can always do better. I’ll help you. 


Who I’ve worked with…

Douglas Lake Ranch Customer Service Workshop

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In this ebook, you'll learn 5 ways to level UP your customer relationships and foster retention.

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