Tales of Not Putting the Customer First
How to Inspire Executives to Prioritize Customers
3 Reasons to Take Millennials Customer Care Seriously
Start Right Now to Improve Your Organization L.E.S.
Start Your Social Media Customer Service Strategy Here
5 Reasons You Need to Take Long-Term Social Customer Care Seriously
Managing a B2C Breakup and 3 Ways to Win Them Back
Your Customers Do Not Want to Make Friends with a Sociopath
Why You Need to Treat Your Business Relationships Personally
How to Turn Loyal Customers into Brand Advocates
21 Customer Relationship Quotes that Will Warm Your Heart
How to be a Leader Every Day for your Customers
Twitter is Dead, Long Live Twitter (Ask your Customers)
You Can Absolutely Ignore Social Customer Care
How to Piss off Your Customers with a Personal Email
4 Reasons Love Letters Make Your Customers Swoon
Stories of the Emotional Turmoil of Customer Service
7 Customer Service Reminders to Get You in the Holiday Spirit
Warning to Companies: Not Learning Social Media is Hurting You
2 Lessons Learned when Big Box Stores Add More Humans
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Russel Lolacher

Russel Lolacher

Speaker on L.E.S. - Leadership, Engagement and Service for better relationships with colleagues and customers. Subscribe to my podcast: CX Storytime.

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