5 Reasons You Need to Take Long-Term Social Customer Care Seriously
Managing a B2C Breakup and 3 Ways to Win Them Back
Your Customers Do Not Want to Make Friends with a Sociopath
Why You Need to Treat Your Business Relationships Personally
How to Turn Loyal Customers into Brand Advocates
21 Customer Relationship Quotes that Will Warm Your Heart
Twitter is Dead, Long Live Twitter (Ask your Customers)
You Can Absolutely Ignore Social Customer Care
How to Piss off Your Customers with a Personal Email
4 Reasons Love Letters Make Your Customers Swoon
Stories of the Emotional Turmoil of Customer Service
7 Customer Service Reminders to Get You in the Holiday Spirit
Warning to Companies: Not Learning Social Media is Hurting You
2 Lessons Learned when Big Box Stores Add More Humans
Small Business Customer Service Questions from SOHOVictoria
What a Musician Can Teach You about Customer Communication
You Could Be Losing Customers in One Tenth of a Second
Stop Using Communications and Ignoring Communication
Stop Pissing Off Your Customers – The Do Shit Podcast
Five Lessons Learned to Have Fierce Customer Conversations
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