Find Balance in SMS Self Service and Proactive Engagement
Customers Do Not Need a Big Blow Up to Break Up with You
Tales of Not Putting the Customer First

Tales of Not Putting the Customer First

Service Experience
How to Inspire Executives to Prioritize Customers
3 Reasons to Take Millennials Customer Care Seriously
Start Right Now to Improve Your Organization L.E.S.
5 Reasons You Need to Take Long-Term Social Customer Care Seriously
Managing a B2C Breakup and 3 Ways to Win Them Back
Your Customers Do Not Want to Make Friends with a Sociopath
Why You Need to Treat Your Business Relationships Personally
How to Turn Loyal Customers into Brand Advocates
21 Customer Relationship Quotes that Will Warm Your Heart
How to be a Leader Every Day for your Customers
Twitter is Dead, Long Live Twitter (Ask your Customers)
You Can Absolutely Ignore Social Customer Care
How to Piss off Your Customers with a Personal Email
4 Reasons Love Letters Make Your Customers Swoon
Stories of the Emotional Turmoil of Customer Service
7 Customer Service Reminders to Get You in the Holiday Spirit
Warning to Companies: Not Learning Social Media is Hurting You
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Russel Lolacher

Speaker, leader and advocate for building better relationships at work - with your coworkers, employees, leadership, customers and yourself.
Stronger, more meaningful connections create a workplace culture we all want to be a part of.

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