Use your ears to begin good customer service

No. #1 of the Top Five Things Businesses Should Do to Piss Off Their Customers

NOT LISTENING TO YOUR CUSTOMER It’s so simple yet it’s not. Listen to your customer – every word, every inflection, and every bit of emotion. Listening is about understanding your customers’ concerns, noting their perceptions and being aware of their tone. Are they just being polite when really they’re frustrated?  Are they shy or introverted where […]

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