DON’T LOOK AT ME
I have actually had an experience at a bakery where I picked out what I wanted, told the staff which one, paid for it and left without a single gaze of the eyeballs. Hey, I’m not that bad looking.
Customer service is far from an exchange of goods or service. Customers want a connection to another person, even if it’s a quick “Thanks. Take care.” This is why automated messages are so unpopular. We want to know we are the subject of your thoughts and action. All attention focused right here.
Not what you did last night. Not that thing you have to do later. Not your less-than-significant other spouse/girlfriend/boyfriend. Me. The person that made the effort to come into your place of business and take some interest in your product/service and could possibly spend money that would keep you employed.
Make eye contact. That one little gesture speaks volumes about your customer care.
To go back in time for Number FIVE, click here.