Russel Lolacher

Nate Brown on building community to enrich the employee experience

Episode #24 – Building Community to Improve the Employee Experience

In this episode of Relationships at Work, Russel chats with co-founder of the CX Accelerator and speaker Nate Brown on how to build  community to benefit your employee experience in your industry. A few reasons he is awesome – he is the Senior Director of CX at Arise Virtual Solutions, which is a platform that …

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Eric Chester on Employee Retention

Episode #23 – Solving Employee Retention With An On Fire Culture

In this episode of Relationships at Work, Russel chats with multi-time best selling author, researcher and international Hall of Fame speaker Eric Chester on the ingredients to an on fire workplace culture that solves the employee retention problem. A few reasons he is awesome – He is an international keynote speaker (a 2004 inductee into …

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Liz Kislik on Compassion in the Workplace

Episode #22 – Fostering Compassion in the Workplace

In this episode of Relationships at Work, Russel chats with management consultant, executive coach and speaker Liz Kislik on the importance of compassion in the workplace. A few reasons she is awesome – She is the president of Liz Kislik Associates LLC for 3 and a half decades – offering management consulting, executive coaching and …

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Dr Robyn Petree-Guzman and Keith Kmett on removing organizational silos

Episode #21 – Busting Organizational Silos at Work

In this episode of Relationships at Work, Russel chats with customer experience and employee experience advisors Dr. Robyn Petree-Guzman and Keith Kmett on how organization silos can be formed and the best approaches and benefits of removing them. A few reasons they are awesome – Keith is the Principal CX Advisor for Medallia where he …

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Brandon Caudle on Communication technology

Episode #20 – Communication Technology Pros and Cons at Work

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. A few reasons he is awesome – he’s the Senior IT Customer Support Manager for First American Title – leading the technical/customer support to their employees, he’s served …

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Being more human as a leader with Gregg Lederman

Episode #19 – Good Human Leadership at Work

In this episode of Relationships at Work, Russel chats with author and keynote speaker Gregg Ledermen on how being a good human through knowing your values and embracing your vulnerability can make you a better human leader at work. A few reasons he is awesome – he’s a leadership, employee engagement and customer experience expert …

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Neal Dlin on working with intention and action

Episode #18 – Intention and Action Alignment at Work

In this episode of Relationships at Work, Russel chats with Neal Dlin, founder and Chief Human Experience Officer of customer and employee experience consultancy Chorus Tree, on intention and action alignment at work, including how it can impact culture, the role of leadership and employees, and how curiosity can help. A few reasons he is …

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examples of psychological safety at work

Beyond the HR Poster – What Psychological Safety Looks Like at Work

What does psychological safety look like at work?  Words are great. Understanding the behaviours associated with those words is better. In this monthly series, we’re going beyond those cliched HR platitudes and “aspirational” posters on the office wall to find out what those important aspects really look for employees. I’ll be proposing a question to …

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Vicki McLeod on Speaking Well at Work

Episode #17 – Speaking Well at Work

In this episode of Relationships at Work, Russel chats with author, speaker, coach and award-winning entrepreneur Vicki McLeod on speaking well in the workplace, either in-person or through technology. A few reasons Vicki is awesome – Almost three decades of running Main Street Communications, offering expertise in organizational planning and leadership development, author of four …

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Jeannie Walters speaks on Employee Journey Mapping

Episode #16 – Starting Employee Journey Mapping at Work

In this episode of Relationships at Work, Russel chats with CEO and founder of global consulting firm Experience Investigators Jeannie Walters on the importance of employee journey mapping and its role in employee retention and engagement. A few reasons Jeannie is awesome – (as mentioned) She’s the CEO & Founder of Experience Investigators, a global …

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