In this episode of Relationships at Work, Russel chats with co-founder of the CX Accelerator and speaker Nate Brown on how to build community to benefit your employee experience in your industry. A few reasons he is awesome – he is the Senior Director of CX at Arise Virtual Solutions, which is a platform that …
Episode #24 – Building Community to Improve the Employee Experience Read More »
In this episode of Relationships at Work, Russel chats with multi-time best selling author, researcher and international Hall of Fame speaker Eric Chester on the ingredients to an on fire workplace culture that solves the employee retention problem. A few reasons he is awesome – He is an international keynote speaker (a 2004 inductee into …
Episode #23 – Solving Employee Retention With An On Fire Culture Read More »
In this episode of Relationships at Work, Russel chats with management consultant, executive coach and speaker Liz Kislik on the importance of compassion in the workplace. A few reasons she is awesome – She is the president of Liz Kislik Associates LLC for 3 and a half decades – offering management consulting, executive coaching and …
Episode #22 – Fostering Compassion in the Workplace Read More »
In this episode of Relationships at Work, Russel chats with customer experience and employee experience advisors Dr. Robyn Petree-Guzman and Keith Kmett on how organization silos can be formed and the best approaches and benefits of removing them. A few reasons they are awesome – Keith is the Principal CX Advisor for Medallia where he …
Episode #21 – Busting Organizational Silos at Work Read More »
In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. A few reasons he is awesome – he’s the Senior IT Customer Support Manager for First American Title – leading the technical/customer support to their employees, he’s served …
Episode #20 – Communication Technology Pros and Cons at Work Read More »
In this episode of Relationships at Work, Russel chats with author and keynote speaker Gregg Ledermen on how being a good human through knowing your values and embracing your vulnerability can make you a better human leader at work. A few reasons he is awesome – he’s a leadership, employee engagement and customer experience expert …
In this episode of Relationships at Work, Russel chats with Neal Dlin, founder and Chief Human Experience Officer of customer and employee experience consultancy Chorus Tree, on intention and action alignment at work, including how it can impact culture, the role of leadership and employees, and how curiosity can help. A few reasons he is …
Episode #18 – Intention and Action Alignment at Work Read More »
What does psychological safety look like at work? Words are great. Understanding the behaviours associated with those words is better. In this monthly series, we’re going beyond those cliched HR platitudes and “aspirational” posters on the office wall to find out what those important aspects really look for employees. I’ll be proposing a question to …
Beyond the HR Poster – What Psychological Safety Looks Like at Work Read More »
In this episode of Relationships at Work, Russel chats with author, speaker, coach and award-winning entrepreneur Vicki McLeod on speaking well in the workplace, either in-person or through technology. A few reasons Vicki is awesome – Almost three decades of running Main Street Communications, offering expertise in organizational planning and leadership development, author of four …
In this episode of Relationships at Work, Russel chats with CEO and founder of global consulting firm Experience Investigators Jeannie Walters on the importance of employee journey mapping and its role in employee retention and engagement. A few reasons Jeannie is awesome – (as mentioned) She’s the CEO & Founder of Experience Investigators, a global …
Episode #16 – Starting Employee Journey Mapping at Work Read More »
