Russel Lolacher

A promotion to listen to episode 4 of Relationships at Work podcast

Episode #4 – More than Maslow’s Need Hierarchy at Work

In episode four of Relationships at Work, host Russel Lolacher revisits Maslow’s Need Hierarchy. You remember that one, right? Well it actually gets a lot more interesting. One of the inspirations for Maslow’s theory was in the time he spent with the Blackfoot First Nations for six weeks, and writer Teju Ravilochan has done an …

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Kate Nasser Relationships At Work Podcast

Episode #3 – Addressing Negativity at Work

In episode three of Relationships at Work, I chat with Kate Nasser, author and People-Skills Coach, as we look at identifying negativity in the workplace and how to address it for ourselves and for our organization. A few reasons Kate is awesome – founder/president of CAS, Inc and the People’s Skills Coach and she’s been …

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Listening to Feedback For Relationships at Work

Episode #2 – Why Are We Not Listening to Feedback at Work

In episode two of Relationships at Work, I dig into an INC.com article on a study by Explorance and Wakefield Research to probe employees attitudes on workplace surveys in their hope to uncover the causes of employee satisfaction or dissatisfaction at work, and it’s possible linkage to employees leaving. Check out all the episodes of …

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Leslie O'Flahavan Relationships at Work podcast

Episode #1 – Plain Language At Work

In episode one of Relationships at Work, I chat with Leslie O’Flahavan, as we discuss how we communicate with each other in the workplace and how incorporating plain language can benefit your relationships with others. Some of the reasons Leslie is awesome – Owner of the E-write consultancy, she’s a professional writing trainer, coach and …

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Highway 5 washout

What is Involved in Social Customer Care for a 1 in 2000 Year BC Flood

A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood”. As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. And it’s been well received… @TranBC @DriveBC thank you for your great social …

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Celebrating Social Media Day

World Social Media Day – Public Sector Edition

World Social Media Day is here again, providing a great opportunity to inform and educate your own public sector organization about what its social media efforts do to benefit them and their audience: the public. First, a Social Media Day definition from NationalDay.com: “World Social Media Day was launched by Mashable on June 30, 2010. …

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Two employees preparing food

Customer Service is a Gold Mine for Employee Experience Ideas

What if we cared about our employees as much (or more) as we do about our customers? For inspiring employee experience ideas, a great place to look is what you’re probably already doing for the customer experience. “Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service …

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