If anything a global pandemic has taught us, is the importance of engaging with our staff, especially remote employees. A pandemic certainly changes the way we work, but it shouldn’t change prioritizing the employee experience and maintaining relationships with them. It just might look different. In this “new normal,” stress and mental health have been …
How to Engage with your Remote Employees During a Pandemic Read More »
“Trust is like love. Both parties have to feel it before it really exists.” – Simon Sinek Great leadership is only possible, if those you work with trust you. Whether you’re trying to implement a new idea, program or initiative, trying to rally your team around being productive or trying to inspire them to be …
“In many ways, effective communication begins with mutual respect, communication that inspires, and encourages others to do their best.”– Zig Ziglar To successfully embrace social media customer service, the focus of your interactions need to be far more in the intent and use of the tool than the tool itself and its features. Twitter, Facebook, Instagram …
12 Traits of a Great Social Media Customer Service Star Read More »
With the demand to produce so much content, think about repurposing the hard work you’ve already done to better reach your customers. 10x is a common term that seems to have a few different definitions. Rand Fishkin from Moz coined the term “10x content” in relation to “content that is 10 times better than the …
Work Smarter by RePurposing your Digital Content Read More »
Is your organization really putting the customer first? If you talk to any organization, they will always tell you that the customer is their first priority. It’s who they serve. It’s why they get up in the morning. It’s their reason for being in business. It all sounds good, if it’s true. The problem is …
How can you convince a C-suite executive to put their money where their proverbial mouth is and really, truly invest in customer-centricity? To actually show, and not just tell, everyone they listen and and improve their organization to help their customers. It is fairly common sense that for an organization to be healthy and have …
How to Inspire Executives to Prioritize Customers Read More »
To have leaders who act with intention is essential for a healthy organization, whether that business is made up of one or thousands of people. How can you possibly serve the needs of your employees or customers if you don’t do it with purpose and with an understanding of what’s truly important? You can’t if …
Millennials aren’t your enemy. I was at a conference not too long ago, where they had made some whimsical posters, highlighting possible frustrations of their business-focused audience. Jokes about call centres, humour about customer interactions… and one making a joke about how millennials would be easier to serve if they would just stop staring at …
3 Reasons to Take Millennials Customer Care Seriously Read More »
What are you doing right now? Regardless how busy you are, it’s always a great time to improve your organization – its culture, its people and its customers. Organizations and individuals start their year at different times, usually attached to a fiscal calendar or the beginning of January. A great opportunity to start fresh, evaluate …
Start Right Now to Improve Your Organization L.E.S. Read More »
STRATEGY (strat·e·gy) /ˈstradəjē/ noun “a plan of action or policy designed to achieve a major or overall aim.” Over the years, many a branded platform has been launched, with little to no long-term social media customer service strategy… or even a short-term one. It’s been very much about “getting out there” rather than dedicating the …
Start Your Social Media Customer Service Strategy Here Read More »
