Russel Lolacher

Celebrating Social Media Day

World Social Media Day – Public Sector Edition

World Social Media Day is here again, providing a great opportunity to inform and educate your own public sector organization about what its social media efforts do to benefit them and their audience: the public. First, a Social Media Day definition from NationalDay.com: “World Social Media Day was launched by Mashable on June 30, 2010. …

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Two employees preparing food

Customer Service is a Gold Mine for Employee Experience Ideas

What if we cared about our employees as much (or more) as we do about our customers? For inspiring employee experience ideas, a great place to look is what you’re probably already doing for the customer experience. “Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service …

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Internal podcasts recording through a microphone

How Internal Podcasts can Help Engage Your Employees

Internal podcasts are a great tool for communications and to engage your employees. It’s like having your very own company culture radio station. The popularity and adoption of podcasting continues to rise. According to Statistica, the number of those who have listened to podcasts over the age of 12, jumped 44% from 2018 to 2019. …

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A pre-teem in a handmade superhero outfit

7 Employee Engagement Superpowers for More than Mere Mortals

You have employee experience superpowers and you may not even know it. I’m a super hero nerd. I grew up on Marvel comics, reading about the latest adventures of Spider-man, the Avengers and the X-men. And, with the rise of the Marvel Cinematic Universe movies, I’m a very happy, happy boy. Watching these extraordinary people …

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A sign saying Self Care with a banner across focusing on frontline service staff

Ways to Prioritize Self Care for the Service Frontline

We can love what we do and still need to practice self care to address our mental health. In providing customer care to your customers through frontline services (social media platforms, LIVE chat, phone, in-person), you will engage every day – answering questions, correcting misinformation, listening to concerns, passing on feedback, etc. This is all …

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