Russel

Internal podcasts recording through a microphone

How Internal Podcasts can Help Engage Your Employees

Internal podcasts are a great tool for communications and to engage your employees. It’s like having your very own company culture radio station. The popularity and adoption of podcasting continues to rise. According to Statistica, the number of those who have listened to podcasts over the age of 12, jumped 44% from 2018 to 2019. …

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A pre-teem in a handmade superhero outfit

7 Employee Engagement Superpowers for More than Mere Mortals

You have employee experience superpowers and you may not even know it. I’m a super hero nerd. I grew up on Marvel comics and reading about the latest adventures of Spider-man, Avengers and the X-men, and with the rise of Marvel movies I’m a very happy, happy boy. Watching these extraordinary people show the world …

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A sign saying Self Care with a banner across focusing on frontline service staff

Ways to Prioritize Self Care for the Service Frontline

We can love what we do and still need to practice self care to address our mental health. In providing customer care to your customers through frontline services (social media platforms, LIVE chat, phone, in-person), you will engage every day – answering questions, correcting misinformation, listening to concerns, passing on feedback, etc. This is all …

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Russel being interviewed

Behind the Scenes of Government Social Media Customer Care

In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. “Yes, but what do you do? Aren’t you just tweaking on faceplant?” – actual quote from my dad. Thanks, Dad. To be fair, I regularly explain my role, …

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tips on presenting

Your Presentation Is Not A Report And How To Fix It

A great presentation is an amazing tool in engaging your employees. But, I can’t tell you how often I’ve sat through a presentation that was just a report out in disguise. When asked to do a presentation, make sure that’s what you are actually delivering. Most presentations are far more about reading back information from …

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