Customer Management

phone numbers for customer service

Number Direct UK: Getting the Customer Service Number You Need

Ever try to call a company’s customer service number only to find there isn’t any digits to dial? Or if you do find a number on the website, you’re lost in the proverbial “phone tree”, bouncing from one department to the next…or worse, staying on hold. And holding. And holding. Well Brenda Priddy and Thomas …

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build relationships, but good ones

A Tale of Two Beds Or How Sears Failed Customer Service 101 – Guest Post from Katharine Holmes

Welcome to the good, the bad and the really bad of customer service. Katharine Holmes recounts her epic attempt to purchase a bunk bed from Sears Canada. For a while now, my husband, Paul, and I had planned on getting our son a bunk bed. We were moving in a few weeks, so we thought …

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Head and Shoulders Shampoo Was Right: First Impressions are Important

I recently had a Twitter discussion regarding those who judge good or bad customer service and/or food based on one visit. This all stemmed from a tweet by local bakery Bubby Rose’s Bakery. I’ve included the tweet below: So, as a critic, am I being too harsh on businesses by judging them on my initial …

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