Can Self-Service Be Good for the Customer Experience?
Paying More for Better Customer Service, Are You Sure?
The Thing Nobody Mentions that is Vital for Good Customer Service
#YYJChat: A Customer Service Conversation
Customer Service is Won and Lost by People, not Protocol
How Do You Define Customer Service?

How Do You Define Customer Service?

Service Experience
Tipping: 5 Reasons Why You Should Not Expect a Tip
Customer Service is Pure Public Relations

Customer Service is Pure Public Relations

Service Experience
You Can Write Blogs that Big Business Will Notice
Customer Service Carpe Diem! – Look for Opportunities to Engage
Pet Peeve: Too Many Staff Can Be Too Much of a Good Thing
What Does the Devil and Great Customer Service Have in Common?
A Customer Service Love Letter to Business
Dale Carnegie – Great Customer Service isn’t a New Idea, But it is a Good One
Great Customer Service is the Ultimate Upsell

Give the Gift of Personality

CX Stories Service Experience
How the Awkward Upsell Hurts the Customer Experience
Top 5 Secrets to Great, Amazing, Stupendous Customer Service
Sell Your Passion, Not Your Product
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Russel Lolacher

Speaker, leader and advocate for building better relationships at work - with your coworkers, employees, leadership, customers and yourself.
Stronger, more meaningful connections create a workplace culture we all want to be a part of.

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