What a Musician Can Teach You about Customer Communication
You Could Be Losing Customers in One Tenth of a Second
Stop Using Communications and Ignoring Communication
Stop Pissing Off Your Customers – The Do Shit Podcast
Five Lessons Learned to Have Fierce Customer Conversations
Your One Word for Great Customer Service
Find the Human Sweet Spot in Your Customer Service
Germany – Translating the Customer Experience
WARNING: Must Use Wheaton’s Law for Customer Experience
A Simple T.U.R.N. to Better Customer Service
The One Thing To Do To Effectively Connect with People
Losing Customers in the Small Print
Applebee’s Hires Robot Waiters
New Year Customer Service Resolutions
7 Warning Signs A Business Doesn’t Care About You
A New Service Model: Customers Serving Customers
A Little Effort Can Have a Major Impact on Customers
Amy’s Baking Company – Do Not Try This At Home
Can Self-Service Be Good for the Customer Experience?
Paying More for Better Customer Service, Are You Sure?
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Russel Lolacher

Russel Lolacher

Speaker on L.E.S. - Leadership, Engagement and Service for better relationships with colleagues and customers. Subscribe to my podcast: CX Storytime.

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