Stop Pissing Off Your Customers – The Do Shit Podcast
Five Lessons Learned to Have Fierce Customer Conversations
Your One Word for Great Customer Service
Find the Human Sweet Spot in Your Customer Service
Germany – Translating the Customer Experience
WARNING: Must Use Wheaton’s Law for Customer Experience
A Simple T.U.R.N. to Better Customer Service
The One Thing To Do To Effectively Connect with People
Losing Customers in the Small Print
Applebee’s Hires Robot Waiters
New Year Customer Service Resolutions
7 Warning Signs A Business Doesn’t Care About You
A New Service Model: Customers Serving Customers
A Little Effort Can Have a Major Impact on Customers
Amy’s Baking Company – Do Not Try This At Home
Can Self-Service Be Good for the Customer Experience?
Paying More for Better Customer Service, Are You Sure?
The Thing Nobody Mentions that is Vital for Good Customer Service
#YYJChat: A Customer Service Conversation
Customer Service is Won and Lost by People, not Protocol
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