I’ve always liked PIG BBQ Joint. I may not have gone to it often but I always enjoyed the “carnivore-to-go” feel at their little location in Victoria, B.C. So, when I heard they were moving to a new location, expanding their menu and adding booze to options…well, I was a lot of excited. I have […]
I’ve noticed a disturbing trend recently. It’s upsetting, uncomfortable and down right uncalled for. Yes, that’s right – the awkward upsell. Recently, at both London Drugs and the Great Canadian Superstore, I was put in an uncomfortable position. Let’s look at the London Drugs scenario… I’m behind a lady who is asked by the cashier […]
Number #1: You have to care. Numbers #2 to 5: Repeat #1. You have to care about your job, about the customer, about your paycheque. As an employee, it doesn’t matter if you aren’t fulfilling some career goal, it matters if you actually care about how you spend your time and how you affect others. As […]
Within a four block stretch in my neighbourhood, there are 4 coffee shops catering to the residents. Two chains (Starbucks/Serious Coffee) and two regional (Café Fantastico/Moka House). So you need to stand out. You need to have your loyalists. I’m not one of those. I tend to float from location to location based on mood […]
I met my friend Todd at one of the local pubs, Irish Times, just a few nights ago. I hadn’t been inside in months, not for any negative reason, there is just a lot of different places to eat in town. The night went really well. Our server (Alicia? Alisha? Something with an “A”) did […]
I recently purchased a fall jacket for myself (Yes, I’m a shopper) but the problem was they only had one colour…not the one I really wanted but not bad. What’s a boy to do? Well the salesperson at RW & Co. suggested I purchase the coat, have a think on it, and exchange for the […]
I’ve never heard of Weber Grills. I’ve never used any one of their products to my knowledge. But I’d buy one. This will the second time I bring up my dad in as many weeks but since that last blog wasn’t on the greatest customer service experience…I thought it would be nice to get out […]
In one move, Shaw Cable broke two universal rules of customer service relationship building. The Story My dad recently signed up for Shaw Cable’s plethora of TV options. The PVR, the HD, the Movies on Demand, the blah blah…so he’s getting used to dealing with not only the new technology but the new service departments […]
David Meerman Scott said it best, “No one cares about your product except you.” But dammit it’s super awesomeness in a can! Sure, sure…. I recommend not selling your product…sell yourself and why you love what you do. That kind of passion is infectious, inspiring and could instigate a relationship. And a relationship is key […]
I do tend to lean towards eateries when discussing customer service but let’s be clear, great service is essential in every industry, whether for our customers, clients or employees. Sean Dhillon is a Mortgage Advisor with CIBC and the target of the latest edition of the Quality Check. 1) In one or two sentences, define […]