Business Services

good customer service is engagement

OK, You Have Me. Now What Are You Going to Do With Me?

Shopping during holiday season isn’t the most enjoyable way to spend your time. And that’s really what you’re spending the most of: your time.  Time finding parking. Time navigating the crowds. Time standing in line. Mind-numbing time. (I’m a big shopper, can you tell?) What I don’t understand is why more businesses don’t take advantage …

OK, You Have Me. Now What Are You Going to Do With Me? Read More »

I Lend Money Sean Dhillon

QUALITY CHECK: Lending Money but Giving Service from a Mortgage Advisor

I do tend to lean towards eateries when discussing customer service but let’s be clear, great service is essential in every industry, whether for our customers, clients or employees. Sean Dhillon is a Mortgage Advisor with CIBC and the target of the latest edition of the Quality Check. 1) In one or two sentences, define …

QUALITY CHECK: Lending Money but Giving Service from a Mortgage Advisor Read More »

WannaWafel Victoria BC

QUALITY CHECK: Icing Sugar, Fruit and Service from WannaWafel

The new, bright and shiny QUALITY CHECK – Q&A FOR BUSINESS is courtesy of Renaat with WannaWafel, an authentic Belgian waffel house in Victoria B.C.  Now I’m hungry. 1) What is your definition of bad customer service? Being approached, after having paid and served, without a word or expression makes me want to turn around and …

QUALITY CHECK: Icing Sugar, Fruit and Service from WannaWafel Read More »