Company

initiative and interest are born not learned

The Unteachable: Nature Over Nurture in Customer Service

Nature vs. Nurture is a long standing argument in philosophical circles (I’m sure they exist somewhere). Are you born a certain way or do your life experiences shape you? When it comes to good customer service, I’m putting my money on nature. Initiative and interest can not be taught. As staff, do you want to …

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a moving company helping its customers

The UpSOLD!: 2 Burley Men Moving, Hauling and Impressing

The latest UpSOLD! customer service kudos comes from @aliatulloch Having moved numerous times over the last few years (one of the joys of being a student), to say that I wasn’t looking forward to my most recent move would have been an understatement. Ordinarily, I’d rope kindhearted friends and family into helping with transportation, but …

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waiting in a cue to get good bad service

The Line On Customer Service – Guest Post from Mike Vardy

Below is from Mike Vardy (reposted with permission) from his Eventualism website, the productivity alternative. It’s a sarcastic look at how to handle the dreaded “line up” at the customer service counter. A fun blog worth a repost. There is no better way to be Effing The Dog while shopping than to wait in some …

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