It’s that time of year, yet again, when we decided that now is the time to kick start our lives or do those things we’ve been putting off. I’ve never gone to the gym before but why not now when everyone else is planning on going. I’m definitely going to start eating better…as soon as […]
Nature vs. Nurture is a long standing argument in philosophical circles (I’m sure they exist somewhere). Are you born a certain way or do your life experiences shape you? When it comes to good customer service, I’m putting my money on nature. Initiative and interest can not be taught. As staff, do you want to […]
The latest UpSOLD! customer service kudos comes from @aliatulloch Having moved numerous times over the last few years (one of the joys of being a student), to say that I wasn’t looking forward to my most recent move would have been an understatement. Ordinarily, I’d rope kindhearted friends and family into helping with transportation, but […]
Below is from Mike Vardy (reposted with permission) from his Eventualism website, the productivity alternative. It’s a sarcastic look at how to handle the dreaded “line up” at the customer service counter. A fun blog worth a repost. There is no better way to be Effing The Dog while shopping than to wait in some […]
How can I build a relationship with a cold, uncaring brand? How can I leave with a good impression when I feel like I spoke with a machine or a checklist or a script? I can’t. I can only connect with people. I like people because I am one. Your customer service reps ARE your […]
