A Response to 16 Rules for Tipping at Restaurants
Number Direct UK: Getting the Customer Service Number You Need
Canada Post: No is Not an Answer for Good Customer Service
FUTURE SHOP: A Story of Customer Service Effort
CIBC: Banking on Better Service Engagement

CIBC: Banking on Better Service Engagement

CX Stories
A Little Effort Can Have a Major Impact on Customers
GoodLife Fitness: Three Customer Service Lessons from Quitting the Gym
Amy’s Baking Company – Do Not Try This At Home
Customer Experience: Shaw Cable Strike 2
Waking Up to Great Customer Service from Island Sleep
Shaw Cable Customer Service Communication: What Should Be Shared?
The Future of Customer Service: Future Shop?
Thrifty Foods: Good Response to a Bad Situation
XS Cargo: Anatomy of a Response to Bad Customer Service
UrbanSpoon: When Talking Back is a Good Thing
Customer Service Showdown: @MicrosoftHelps vs. Twitter @Support
Social Nation Book: Keeping Customers Happy After You Have Their Money
Coast Capital Savings: Bank Services Down, Customer Service Up
Camera Chaos at XS Cargo: Guest Review from Kris Constable
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