I really like the distinction between inspiration and motivation. While one comes from within (you can only motivate yourself), the other comes from everywhere and any where. We can be inspired by the environments we choose to surround ourselves in, the art we are exposed to and the words that flow from those we admire. […]
A good relationship is a good relationship. Whether it’s in your personal life or at work, the same advice around empathy, trust, compassion and effort all apply. Especially in the customer relationship. Look at your strongest and most long-standing friendships. What makes them work? How do you know they’re strong? How do you contribute to […]
The idea of simplicity when discussing topics that could be quite complex is great for getting to what’s important. I explored it myself recently when I asked a few people for their one word for great customer service and for great leadership. Following that philosophy, I was approached by OneReach, a very interesting omni-channel application, to […]
I can’t believe I’ve been doing this blog for about four months already. In that time, I’ve reviewed ferries, restaurants, optometry clinics and pharmacies. In that time, I’ve received feedback from my readers and one response from a company. I have to give kudos to London Drugs for not only acknowledging my comments but also […]
