onereach customer service

OneReach asks 63 Customer Service Experts One Question

The idea of simplicity when discussing topics that could be quite complex is great for getting to what’s important. I explored it myself recently when I asked a few people for their one word for great customer service and for great leadership. Following that philosophy, I was approached by OneReach, a very interesting omni-channel application, to answer one question. Just one.

“What’s the best way to improve customer service?”

This is what I had to say…
empathy for customers

And I was among amazing company when it came to sharing responses. From industry leads like Shep Hyken, Jeanne Bliss and Peter Shankman, a guest from The Upsell Podcast in Michel Falcon and those brilliant types I’ve had the pleasure of personally engaging and learning from over the years Kate Nasser and Marsha Collier, there were a lot of opinions from those who know what they are talking about.

OneReach even put together this handy infographic to provide a snapshot of the common themes.


customer service results

It was very interesting to see some of the trends and outliers from this group. If you’d like to get a more fulsome look at their answers, check out the blog.  Thanks again to OneReach for including me.

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