The Future of Customer Service: Future Shop?
Is the future of our engagement between customer and business evolving right under our noses? What does this future look like? I don’t see flying cars. I don’t see teleporters. I don’t see ray guns. I also don’t see any customer service staff to help me…AHA, that’s the future! Recently, I was in the market […]
The Apple Store: A Customer Service Tornado
I only had my iPad2 for a few months when the camera failed. Software problem? Hardware issue? I have no idea, I’m not a tech geek. But when it came time to get it looked at, neither Future Shop (sorry, not under our warranty) or Simply Computing (sorry, here’s a number for you) could help […]
Service Isn’t About Money – Guest Blog
In response to last week’s Pet Peeve blog, I received some great responses. I want to share one this week from my co-worker Stacie. In difficult, tough economic times such as these, customer service representatives should be at the top of their games. There are certain things that we have to do in life these […]