eye contact

The first point of contact is acknowledgement

No. #2 of the Top Five Things Businesses Should Do to Piss Off Their Customers

DON’T ACKNOWLEDGE ME Effort goes a long way. Customers are very, very patient and understanding if they feel like they’re shown some respect and recognition. How best to do that? Staff needs to make sure they show their customers that they know they are there. Even if you are busy, on the phone or with …

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Making eye contact is a vital part of customer service

No. #4 of the Top Five Things Businesses Should Do to Piss Off Their Customers

DON’T LOOK AT ME I have actually had an experience at a bakery where I picked out what I wanted, told the staff which one, paid for it and left without a single gaze of the eyeballs. Hey, I’m not that bad looking. Make eye contact. It works on dates. It works in job interviews. …

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