empathy

Liz Kislik on Compassion in the Workplace

Episode #22 – Fostering Compassion in the Workplace

In this episode of Relationships at Work, Russel chats with management consultant, executive coach and speaker Liz Kislik on the importance of compassion in the workplace. A few reasons she is awesome – She is the president of Liz Kislik Associates LLC for 3 and a half decades – offering management consulting, executive coaching and …

Episode #22 – Fostering Compassion in the Workplace Read More »

A pre-teem in a handmade superhero outfit

7 Employee Engagement Superpowers for More than Mere Mortals

You have employee experience superpowers and you may not even know it. I’m a super hero nerd. I grew up on Marvel comics, reading about the latest adventures of Spider-man, the Avengers and the X-men. And, with the rise of the Marvel Cinematic Universe movies, I’m a very happy, happy boy. Watching these extraordinary people …

7 Employee Engagement Superpowers for More than Mere Mortals Read More »

tearing down silos

Stop Trying to Tear Down My Silo

“Tear down silos!” “Let’s silo smash!” “Break down those walls!” These are passionate phrases I’ve heard repeatedly when it comes to employee engagement and change management, in a perceived effort to improve an organization by fostering collaboration and understanding through HULK SMASH language. I frequently used these phrases myself, in an effort to demonstrate my …

Stop Trying to Tear Down My Silo Read More »

a lonely house with lit up windows under a dark sky

How to Engage with your Remote Employees

If anything a global pandemic has taught us, is the importance of engaging with our staff, especially remote employees. A pandemic certainly changes the way we work, but it shouldn’t change prioritizing the employee experience and maintaining relationships with them. It just might look different. In this “new normal,” stress and mental health have been …

How to Engage with your Remote Employees Read More »

building blocks for great employees

12 Traits of a Great Social Media Customer Service Star

“In many ways, effective communication begins with mutual respect, communication that inspires, and encourages others to do their best.”– Zig Ziglar To  successfully embrace social media customer service, the focus of your interactions need to be far more in the intent and use of the tool than the tool itself and its features. Twitter, Facebook, Instagram …

12 Traits of a Great Social Media Customer Service Star Read More »

customer relationship management

Managing a B2C Breakup and 3 Ways to Win Them Back

Are you taking the steps needed after a B2C breakup to keep the relationship alive? You’ll hear a lot of organizations talk about “relationship marketing” or building “customer loyalty” and the importance of trying to maintain a connection with their customers. There is certainly a lot of messaging, slogans and words on the value put …

Managing a B2C Breakup and 3 Ways to Win Them Back Read More »

if you don't care, why should we?

Top 5 Secrets to Great, Amazing, Stupendous Customer Service

Number #1: You have to care. Numbers #2 to 5: Repeat #1. You have to care about your job, about the customer, about your paycheque. As an employee, it doesn’t matter if you aren’t fulfilling some career goal, it matters if you actually care about how you spend your time and how you affect others. As …

Top 5 Secrets to Great, Amazing, Stupendous Customer Service Read More »