customerservice

bad customer service knows no timeline

Dale Carnegie – Great Customer Service isn’t a New Idea, But it is a Good One

In 1936, orator and author Dale Carnegie wrote “How to Win Friends and Influence People.” I’d say this book is more relevant today than it was between World Wars. Listening, caring, engaging…these are not new concepts that came in with customer relations, sCRM, CRM, customer service, salesforce.com or social media. Below are Carnegie’s Six Ways …

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initiative and interest are born not learned

The Unteachable: Nature Over Nurture in Customer Service

Nature vs. Nurture is a long standing argument in philosophical circles (I’m sure they exist somewhere). Are you born a certain way or do your life experiences shape you? When it comes to good customer service, I’m putting my money on nature. Initiative and interest can not be taught. As staff, do you want to …

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