bad customer service knows no timeline

Dale Carnegie – Great Customer Service isn’t a New Idea, But it is a Good One

In 1936, orator and author Dale Carnegie wrote “How to Win Friends and Influence People.” I’d say this book is more relevant today than it was between World Wars. Listening, caring, engaging…these are not new concepts that came in with customer relations, sCRM, CRM, customer service, or social media. Below are Carnegie’s Six Ways […]

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