2 Lessons Learned when Big Box Stores Add More Humans
Small Business Customer Service Questions from SOHOVictoria
What a Musician Can Teach You about Customer Communication
You Could Be Losing Customers in One Tenth of a Second
Stop Using Communications and Ignoring Communication
Stop Pissing Off Your Customers – The Do Shit Podcast
Five Lessons Learned to Have Fierce Customer Conversations
Your One Word for Great Customer Service
Find the Human Sweet Spot in Your Customer Service
Germany – Translating the Customer Experience
WARNING: Must Use Wheaton’s Law for Customer Experience
A Simple T.U.R.N. to Better Customer Service

Losing Customers in the Small Print

Service Experience

Applebee’s Hires Robot Waiters

Service Experience

New Year Customer Service Resolutions

Service Experience
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Russel Lolacher

Speaker, leader and advocate for building better relationships at work - with your coworkers, employees, leadership, customers and yourself.
Stronger, more meaningful connections create a workplace culture we all want to be a part of.

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