I see customer service as how a company engages with its customers, and I think we can agree that branding plays an integral role in that. Branding isn’t what you say about your company, it’s what your customers believe about your company (not sure who said that but if you know, let me know). So […]
Well this is interesting. Over the course of writing this blog, there have been a few occasions where businesses have responded to posts, whether they were good or bad. I love hearing from a business to get their side of the story. Maybe the customer remembered things incorrectly or had emotion blind their description of […]
Last night, I was invited to be the guest on a local Twitter chat called: #YYJChat. I know the founders (Susan Jones and Mat Wright) of this weekly engagement but, to be honest, I hadn’t ever participated as a guest or a participant. My mistake. What a blast. A lot of fun in a whirlwind […]
Sometimes you want to lounge over a coffee and a newspaper, sometimes you want to hang out at a sports bar. Well fine, for the wanna be jocks and the pseudo intellectuals I thought I’d take in a couple of Victoria eateries: Union Pacific Coffee and Podium Sports Grill. THE ORDER: The Union Pacific is […]
