The UpSOLD!: Pagliacci’s, Italian for “Above and Beyond”

This latest entry of The UpSOLD! is courtesy of @emd. His experience at Pagliacci’s in Victoria, B.C., is a great example of how to be memorable and empower your staff. After waiting through a line up out the door, my wife Christine and her sister Andrea were seated.¬†Andrea didn’t see anything she liked so they …

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