Mental Health

Erin Hallett on Good Mental Health

Episode #7 – Good Mental Health at Work

In episode seven of Relationships at Work, I hang out with Erin Hallett, the Director of Alumni and External Engagement at Cambridge Judge Business School and advocate for better mental health in the workplace. A few reasons Erin is awesome – she’s a Wellbeing Ambassador for Let’s Improve Workplace Wellbeing, an HR community in the …

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A sign saying Self Care with a banner across focusing on frontline service staff

Ways to Prioritize Self Care for the Service Frontline

We can love what we do and still need to practice self care to address our mental health. In providing customer care to your customers through frontline services (social media platforms, LIVE chat, phone, in-person), you will engage every day – answering questions, correcting misinformation, listening to concerns, passing on feedback, etc. This is all …

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An illustration of a brain half analytic, half emotional

Your Customers Do Not Want to Make Friends with a Sociopath

If your business were a person, would it be a caring friend, or a borderline sociopath? To build relationships with customers, they must be thought of on a human level, not a transactional one. Service expectations from customers continue to grow, and the need for organizations to provide a more personal experience does too. People …

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Keep it Social Stupid

K.I.S.S. – Keep it Social Stupid

Engage. Engage. Engage. I’m not trying to push anyone into getting married. What I’m doing is begging, pleading with businesses to interact and get to know their customers. This can be as simple as connecting over the cashier counter or getting to know your community over online channels. These are your people…your “tribe.” Your customers …

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