It’s the end of 2011 and by now you’ve probably been inundated with about a billion Top 10 lists, “best of” lists, “my favourite” lists, “your favourite” lists, “most viewed” lists, and lists about lists. TV, social media, newspapers…it’s hard to escape the “year in review” wave, so if you can’t beat them, join them. […]
I recently had a mixed experience with Sears. (Here’s the blog) What started out amazing in their store failed miserably once it was left in the hands of their delivery customer service. As I’ve come to learn from writing this blog, the best way to share constructive criticism is through a blog. So far, I’ve […]
I’ve noticed a disturbing trend recently. It’s upsetting, uncomfortable and down right uncalled for. Yes, that’s right – the awkward upsell. Recently, at both London Drugs and the Great Canadian Superstore, I was put in an uncomfortable position. Let’s look at the London Drugs scenario… I’m behind a lady who is asked by the cashier […]
Sorry for the delay. I actually had a blog all typed up and ready to go on a certain financial institution but my experience yesterday trumped that one. And you have to be pretty bad to bump my banking experiences… I’ve decided to get an inexpensive (salesman speak for cheap) phone as I already have […]
When I told people my next customer service blog would be on London Drugs, the most common question I received was, “which department?” So, to be fair, I will focus on that section of the store. Halloween is fast approaching and for my costumer (‘70s Adult Film Star), I thought it would be a nice […]
