London Drugs

customer feedback

You Can Write Blogs that Big Business Will Notice

It’s the end of 2011 and by now you’ve probably been inundated with about a billion Top 10 lists, “best of” lists, “my favourite” lists, “your favourite” lists, “most viewed” lists, and lists about lists. TV, social media, newspapers…it’s hard to escape the “year in review” wave, so if you can’t beat them, join them. …

You Can Write Blogs that Big Business Will Notice Read More »

engage with your customer, do not push a sale.

How the Awkward Upsell Hurts the Customer Experience

I’ve noticed a disturbing trend recently. It’s upsetting, uncomfortable and down right uncalled for. Yes, that’s right – the awkward upsell. Recently, at both London Drugs and the Great Canadian Superstore, I was put in an uncomfortable position. Let’s look at the London Drugs scenario… I’m behind a lady who is asked by the cashier …

How the Awkward Upsell Hurts the Customer Experience Read More »