humanity

add more staff to serve

2 Lessons Learned when Big Box Stores Add More Humans

Big box stores aren’t always the beacon of great customer service or big shifts in customer experience practices. This might be changing, if these two examples are any indication. Fan of the blog/podcast, Warren Pickard, shared a couple of customer experiences he’s had to illustrate a possible shift in how companies are choosing to engage and …

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be more human

Find the Human Sweet Spot in Your Customer Service

Do you feel customer service has either become too casual or too robotic? Where is the humanity sweet spot? Recently I had the pleasure of trying to change/update my address for my contact information at a telecommunications company. If you hadn’t guessed already, I do say “pleasure” in the most sarcastic of tones. In a …

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