Home

effort, impact

What Does the Devil and Great Customer Service Have in Common?

It’s in the details. Sad to say that expectations for great customer service has gotten so low that even OK to moderate service blows us away. “WOW, THEY BROUGHT US WATER!” Sad, but true. In a world where your barista wants a tip for just doing their job, it’s the little things…the effort…that seem to …

What Does the Devil and Great Customer Service Have in Common? Read More »

a moving company helping its customers

The UpSOLD!: 2 Burley Men Moving, Hauling and Impressing

The latest UpSOLD! customer service kudos comes from @aliatulloch Having moved numerous times over the last few years (one of the joys of being a student), to say that I wasn’t looking forward to my most recent move would have been an understatement. Ordinarily, I’d rope kindhearted friends and family into helping with transportation, but …

The UpSOLD!: 2 Burley Men Moving, Hauling and Impressing Read More »

Use your ears to begin good customer service

No. #1 of the Top Five Things Businesses Should Do to Piss Off Their Customers

NOT LISTENING TO YOUR CUSTOMER It’s so simple yet it’s not. Listen to your customer – every word, every inflection, and every bit of emotion. Listening is about understanding your customers’ concerns, noting their perceptions and being aware of their tone. Are they just being polite when really they’re frustrated?  Are they shy or introverted where …

No. #1 of the Top Five Things Businesses Should Do to Piss Off Their Customers Read More »