empowerment

A calendar opened up on a picnic table

How to be a Leader Every Day for your Customers

I recently did a motivational customer service workshop for Quilchena Hotel and Douglas Lake Ranch where the focus was all about employee empowerment and being a leader. It was a great day, being surrounded by a great group of people. It’s unbelievably important for employees to know how powerful they are in shaping the customer …

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Smiling is the best way for staff to connect with their customers

No. #3 of the Top Five Things Businesses Should Do to Piss Off Their Customers

DON’T SMILE What ever you do, don’t look like you’re enjoying yourself. Don’t give any impression that you want to be there, helping me. Smiling is the single best way to connect with your customers. And yes, we can tell if you are smiling over the phone too. Every chance you get to interact with …

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