customers

A sign saying Self Care with a banner across focusing on frontline service staff

Ways to Prioritize Self Care for the Service Frontline

We can love what we do and still need to practice self care to address our mental health. In providing customer care to your customers through frontline services (social media platforms, LIVE chat, phone, in-person), you will engage every day – answering questions, correcting misinformation, listening to concerns, passing on feedback, etc. This is all …

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social media

Warning to Companies: Not Learning Social Media is Hurting You

Sprout Social put out an article earlier this year on Social Media Stats Every Marketer Should Know. Looking over these 28 statistics, you get a really good idea of what customers are expecting from companies, but also where the communication opportunities are being missed. And by “opportunities”, I mean “engaging with customers.” Customer expectations around brand …

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Do SHit Podcast

Stop Pissing Off Your Customers – The Do Shit Podcast

https://youtu.be/FXeAlmf4RhE WARNING: My head is HUGE in this video. Relationship building. Networking. Not being a narcissist and actually being able to hold a conversation and listen longer than a few minutes. What ever you want to call it, there is real value in meeting and connecting with new people. I had the absolute pleasure of making friends …

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Keep it Social Stupid

K.I.S.S. – Keep it Social Stupid

Engage. Engage. Engage. I’m not trying to push anyone into getting married. What I’m doing is begging, pleading with businesses to interact and get to know their customers. This can be as simple as connecting over the cashier counter or getting to know your community over online channels. These are your people…your “tribe.” Your customers …

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