Best Buy

customer feedback

You Can Write Blogs that Big Business Will Notice

It’s the end of 2011 and by now you’ve probably been inundated with about a billion Top 10 lists, “best of” lists, “my favourite” lists, “your favourite” lists, “most viewed” lists, and lists about lists. TV, social media, newspapers…it’s hard to escape the “year in review” wave, so if you can’t beat them, join them. …

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GEEK Squad: Customer Service is Using Your Ears First, Mouth Second

My parents have finally come to the realization they aren’t tech-savy. Not to say they aren’t very intelligent people, it’s just that technology has moved so quickly that you have to be paying attention daily, if not hourly, to be ahead of the curve. Even in the face of this, they decided to purchase a …

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Electronics Big Box store

Best Buy and Sauce Restaurant and Lounge: Shhhh LISTEN!

“Do you understand the words coming out of my mouth,” Chris Tucker, Rush Hour. You’d think this would be common practice in customer service…you know, listening…but as with most things it’s not so common. I recently experience two scenarios that would not nearly have been as painful if the service staff at both Best Buy …

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