You Can Write Blogs that Big Business Will Notice
It’s the end of 2011 and by now you’ve probably been inundated with about a billion Top 10 lists, “best of” lists, “my favourite” lists, “your favourite” lists, “most viewed” lists, and lists about lists. TV, social media, newspapers…it’s hard to escape the “year in review” wave, so if you can’t beat them, join them. […]
Sears: Did Their Customer Service Deliver?
I recently had a mixed experience with Sears. (Here’s the blog) What started out amazing in their store failed miserably once it was left in the hands of their delivery customer service. As I’ve come to learn from writing this blog, the best way to share constructive criticism is through a blog. So far, I’ve […]
GEEK Squad: Customer Service is Using Your Ears First, Mouth Second
My parents have finally come to the realization they aren’t tech-savy. Not to say they aren’t very intelligent people, it’s just that technology has moved so quickly that you have to be paying attention daily, if not hourly, to be ahead of the curve. Even in the face of this, they decided to purchase a […]
Best Buy: A Comedy or a Tragedy?
I don’t want to pick on Best Buy. I really don’t. I like their products and the services they provide are usually what I’m looking for…it’s the customer service that stumps me. Or at least the 3 of my last four visits have been ripe for writing about. The first two are here and here. […]
Best Buy – SHHH, I am Still Not Listening to You
A while back, I did a customer service review of a Best Buy experience. You can read the whole sordid tale but the bottom line is, there was a serious lack of listening. I don’t know if it was an ear wax problem, a loss in translation, or just a complete misunderstanding…but it didn’t go […]
Best Buy and Sauce Restaurant and Lounge: Shhhh LISTEN!
“Do you understand the words coming out of my mouth,” Chris Tucker, Rush Hour. You’d think this would be common practice in customer service…you know, listening…but as with most things it’s not so common. I recently experience two scenarios that would not nearly have been as painful if the service staff at both Best Buy […]