PIG: Don’t Punish the Newbie

I’ve always liked PIG BBQ Joint. I may not have gone to it often but I always enjoyed the “carnivore-to-go” feel at their little location in Victoria, B.C. So, when I heard they were moving to a new location, expanding their menu and adding booze to options…well, I was a lot of excited. I have […]

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engagment and good service while you don't wait

FOO: A Little Engagement Goes a Long Way

I’ve had a few arguments in the past (who me, confrontational?) regarding small vs. big business and their level of customer service. But Russel, people say, bigger businesses have more money to spend on training. The more expensive the shop, the better the service. Ridonkulous! As I’ve blogged before on staff and branding, customer servicestarts from the bottom up. Cost, expense…don’t and […]

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