A good relationship is a good relationship. Whether it’s in your personal life or at work, the same advice around empathy, trust, compassion and effort all apply. Especially in the customer relationship. Look at your strongest and most long-standing friendships. What makes them work? How do you know they’re strong? How do you contribute to […]
Before you can think about adding humanity, compassion or empathy to your workplace or with your customers, you really have to look at yourself and make sure you’re in the right head space to help others. It’s very true that you’re no help to others if you’re dealing with your own challenges. And the biggest […]
Engage. Engage. Engage. I’m not trying to push anyone into getting married. What I’m doing is begging, pleading with businesses to interact and get to know their customers. This can be as simple as connecting over the cashier counter or getting to know your community over online channels. These are your people…your “tribe.” Your customers […]
