Stan Phelps

Stan Phelps on purpose driven companies

Episode #9 – The Importance of Purpose at Work

In episode nine of Relationships at Work, I chat with multi-author and keynote speaker Stan Phelps, on the ingredients of an organization with purpose at work, and its impact on the employee experience and workplace culture. A few reasons Stan is awesome – author or co-author of 10+ books in the “Goldfish Series” – Purple, …

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Purple Goldfish Customer Service

5 and a Half Reasons to Read What’s Your Purple Goldfish?

“There’s no such thing as just meeting customer expectations. You either exceed them or you lose” – Stan Phelps @9inchmarketing Customer experience is the ultimate differentiator. Great, humanity-driven service and added value will turn customers into advocates, bolster loyalty and reduce the costs of trying to convince new customers to try you out. No one …

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