small business

Moka House cost versus Starbucks initiative

Why Moka House Isn’t Challenging Starbucks For Coffee Supremacy Anytime Soon

The man likes his coffee, but he likes customer service just as much. Dave Caughran shares his caffeine experience with us in the latest Upsell guest post. Why is it that I find myself writing about the failings of the small‘ish’ local business and promoting the extra mile that a giant multinational business goes? Here’s …

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outboard motor and enjoying the outdoors happens sooner with good service

The UpSOLD!: Tipton’s Outboards Motors on with Great Example

This latest entry of The UpSOLD! is courtesy of @shamusbaier and his customer service experience with Tipton’s Outboards in Lake Cowichan. A lesson on accessibility, engagement and knowledge. I needed a new steering cable for my boat which I keep at a friend’s place up-island. I called the marine dealer in Duncan to see if …

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