situational awareness

A pre-teem in a handmade superhero outfit

7 Employee Engagement Superpowers for More than Mere Mortals

You have employee experience superpowers and you may not even know it. I’m a super hero nerd. I grew up on Marvel comics, reading about the latest adventures of Spider-man, the Avengers and the X-men. And, with the rise of the Marvel Cinematic Universe movies, I’m a very happy, happy boy. Watching these extraordinary people …

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situational awareness

The Thing Nobody Mentions that is Vital for Good Customer Service

Usually when you read articles about customer service, it’s about how to interact with customers, how to over-deliver and exceed expectations, and how to create a culture of service in an organization. All really important, and I’ve touched on each of these before and will certainly continue to do so in the future. We also …

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