4 Ways Customers Come First if Leaders Eat Last
44% of US customers take their business elsewhere due to bad/inadequate service. Why do they leave? 53% feel unappreciated, 42% are put off by rude or unhelpful staff – NewVoiceMedia Research Simon Sinek’s book Leaders Eat Last is not only a great tool for leadership development but it can also help your business better […]
Is Your Mission Statement Leading to Great Customer Service?
“Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.” – Jack Welch Every business has a mission. Sometimes it’s hidden or not well defined, and other times it’s bold as day or it’s the flag your employees wave and stand behind (that last one is […]