silos

Dr Robyn Petree-Guzman and Keith Kmett on removing organizational silos

Episode #21 – Busting Organizational Silos at Work

In this episode of Relationships at Work, Russel chats with customer experience and employee experience advisors Dr. Robyn Petree-Guzman and Keith Kmett on how organization silos can be formed and the best approaches and benefits of removing them. A few reasons they are awesome – Keith is the Principal CX Advisor for Medallia where he …

Episode #21 – Busting Organizational Silos at Work Read More »

tearing down silos

Stop Trying to Tear Down My Silo

“Tear down silos!” “Let’s silo smash!” “Break down those walls!” These are passionate phrases I’ve heard repeatedly when it comes to employee engagement and change management, in a perceived effort to improve an organization by fostering collaboration and understanding through HULK SMASH language. I frequently used these phrases myself, in an effort to demonstrate my …

Stop Trying to Tear Down My Silo Read More »