service

Improve now

Start Right Now to Improve Your Organization L.E.S.

What are you doing right now? Regardless how busy you are, it’s always a great time to improve your organization – its culture, its people and its customers. Organizations and individuals start their year at different times, usually attached to a fiscal calendar or the beginning of January. A great opportunity to start fresh, evaluate …

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A calendar opened up on a picnic table

How to be a Leader Every Day for your Customers

I recently did a motivational customer service workshop for Quilchena Hotel and Douglas Lake Ranch where the focus was all about employee empowerment and being a leader. It was a great day, being surrounded by a great group of people. It’s unbelievably important for employees to know how powerful they are in shaping the customer …

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European differences

Germany – Translating the Customer Experience

  Travelling to other countries is always interesting. Whether it’s the new experiences, the different cultures or just trying to figure out the currencies, it always makes me think about home and the international differences. Especially customer service and the customer experience. And, Germany was no exception. And it wasn’t good. My first experience was …

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