relationship building

An illustration of a brain half analytic, half emotional

Your Customers Do Not Want to Make Friends with a Sociopath

If your business were a person, would it be a caring friend, or a borderline sociopath? To build relationships with customers, they must be thought of on a human level, not a transactional one. Service expectations from customers continue to grow, and the need for organizations to provide a more personal experience does too. People …

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empathy and compassion

Why You Need to Treat Your Business Relationships Personally

Relationships: Personal, business and customer are all the same.  Sure the intent is different but when it comes down to how we make those connect, it doesn’t really matter the situation, because people are people. And to connect with people, it’s important to understand it’s an emotional exercise and it’s always taken personally. A friend of …

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quotes from service leaders

21 Customer Relationship Quotes that Will Warm Your Heart

A good relationship is a good relationship. Whether it’s in your personal life or at work, the same advice around empathy, trust, compassion and effort all apply. Especially in the customer relationship. Look at your strongest and most long-standing friendships. What makes them work? How do you know they’re strong? How do you contribute to …

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