MEC

Wil Wheaton Law

WARNING: Must Use Wheaton’s Law for Customer Experience

  [tweetable alt=””]”Don’t be a dick…” – Wil Wheaton (Wheaton’s Law). “…to your customers”[/tweetable] You remember that first time you went into a store to find they didn’t have what you wanted, only to be even more surprised when the staff member who was helping you recommended another store? Wha? Aren’t you suppose to want …

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Mountain Equipment Co-op brings their knowledge

MEC: Customer service, for the Sake of Customer Service – Guest Post from Lisa Tees

It’s time again to hear from an Upsell reader on their customer service experience. Thankfully, the guest blog is an UPSOLD!, all about the kudos. This  one comes from Lisa Tees (@listee on Twitter. Really have to get a photo on your profile, Lisa). My husband is a landscaper – in Victoria that’s a 12 …

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