good customer service is engagement

OK, You Have Me. Now What Are You Going to Do With Me?

Shopping during holiday season isn’t the most enjoyable way to spend your time. And that’s really what you’re spending the most of: your time.  Time finding parking. Time navigating the crowds. Time standing in line. Mind-numbing time. (I’m a big shopper, can you tell?) What I don’t understand is why more businesses don’t take advantage …

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