leadership

2020 customer service leadership

2020 Vision – Ways to Connect L.E.S. in your New Year

Are you clear with how you’ll improve your organization next year? The year is 2020, and so should be your vision. It’s the end of the year and the start of a new decade, a great time to make some bigger resolutions than normal. I’d even argue to not call them resolutions, because we all …

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where leadership begins

Where Leadership Begins: Gaining Your Team’s Respect

Leadership begins once you intentionally focus on building relationships. Because, great leadership is about strong relationships, especially those you have with those you are assigned to lead. We’ve all had varying degrees of connection with those that direct our work or shepherd the organization. I’ve been exposed to bad examples that would yell from within …

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employee engagement

Your Words Have Lost Their Meaning to Your Employees

Words matter. And you have to understand their impact to understand how you are engaging (or not engaging) with your colleagues. Are the words you use to inspire new ideas or to brand new programs, really having the affect you think? The “revenge effect” or “revenge technology” is when a piece of technology performs the …

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leadership pixar

11 Important Leadership Lessons from a PIXAR Founder

Our own experiences, successes and failures, are necessary for our learning in how to be better leaders. But it’s also pretty important to look at other people’s big wins and crashing burns. Though their experiences might not be an exact fit for you and your organization, there are certainly opportunities to take a note, shift …

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