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A Tale of Two Beds Or How Sears Failed Customer Service 101 – Guest Post from Katharine Holmes

Welcome to the good, the bad and the really bad of customer service. Katharine Holmes recounts her epic attempt to purchase a bunk bed from Sears Canada. For a while now, my husband, Paul, and I had planned on getting our son a bunk bed. We were moving in a few weeks, so we thought …

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