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2 Lessons Learned when Big Box Stores Add More Humans

Big box stores aren’t always the beacon of great customer service or big shifts in customer experience practices. This might be changing, if these two examples are any indication. Fan of the blog/podcast, Warren Pickard, shared a couple of customer experiences he’s had to illustrate a possible shift in how companies are choosing to engage and …

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self-serve customer experience

Can Self-Service Be Good for the Customer Experience?

The move for business to adopt more self-serve methods has been happening for a while. Gas stations, ATMs, check out counters… But I’m wondering if this is good customer service? If you define that service as getting what I want and having control over how fast I get it, then sure it’s providing you something. …

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