good customer service

#custserv cost

Paying More for Better Customer Service, Are You Sure?

“I would pay for better customer service.” Have you heard or ever said that declaration? It comes up time to time in service-related conversations. Hell, Oracle Media Relations released a European study last year that stated “81 per cent of shoppers are willing to pay more for better customer experience.” On this side of the …

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situational awareness

The Thing Nobody Mentions that is Vital for Good Customer Service

Usually when you read articles about customer service, it’s about how to interact with customers, how to over-deliver and exceed expectations, and how to create a culture of service in an organization. All really important, and I’ve touched on each of these before and will certainly continue to do so in the future. We also …

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