first impression

customer first impressions

You Could Be Losing Customers in One Tenth of a Second

  First impressions are the most lasting.     — Proverbs I was talking to someone about their recent restaurant experience where the food and the service was amazing, they just couldn’t get over one thing: the host. However great the food and experience was once they sat down, it was that first impression that had the most …

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Head and Shoulders Shampoo Was Right: First Impressions are Important

I recently had a Twitter discussion regarding those who judge good or bad customer service and/or food based on one visit. This all stemmed from a tweet by local bakery Bubby Rose’s Bakery. I’ve included the tweet below: So, as a critic, am I being too harsh on businesses by judging them on my initial …

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