feedback

Listening to Feedback For Relationships at Work

Episode #2 – Why Are We Not Listening to Feedback at Work

In episode two of Relationships at Work, I dig into an INC.com article on a study by Explorance and Wakefield Research to probe employees attitudes on workplace surveys in their hope to uncover the causes of employee satisfaction or dissatisfaction at work, and it’s possible linkage to employees leaving. Check out all the episodes of …

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A black and white picture of a woman covering her ears

You Can Absolutely Ignore Social Customer Care

Is social customer care important to you? Recently, customer service king o’kings Shep Hyken, visited Social Media Marketing World in San Diego to speak on the customer experience and its changing nature. His experience at the conference inspired him to write this article for 4hoteliers: Social Customer Care Cannot Be Ignored  I have to disagree with Shep. I’m not …

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interview your organization

Tough Questions to Test if You Are Customer Focused

Is your company truly about the customer? Or do you just say you are? Organizations use words and phrases like “customer-centric” or “customer focused” quite a lot. You’ll see it on promotional websites or social media platforms; hear it meetings or see it in executive emails, but if you aren’t “walking the talk,” your customers know …

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