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Liz Kislik on Compassion in the Workplace

Episode #22 – Fostering Compassion in the Workplace

In this episode of Relationships at Work, Russel chats with management consultant, executive coach and speaker Liz Kislik on the importance of compassion in the workplace. A few reasons she is awesome – She is the president of Liz Kislik Associates LLC for 3 and a half decades – offering management consulting, executive coaching and …

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Dr Robyn Petree-Guzman and Keith Kmett on removing organizational silos

Episode #21 – Busting Organizational Silos at Work

In this episode of Relationships at Work, Russel chats with customer experience and employee experience advisors Dr. Robyn Petree-Guzman and Keith Kmett on how organization silos can be formed and the best approaches and benefits of removing them. A few reasons they are awesome – Keith is the Principal CX Advisor for Medallia where he …

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Brandon Caudle on Communication technology

Episode #20 – Communication Technology Pros and Cons at Work

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. A few reasons he is awesome – he’s the Senior IT Customer Support Manager for First American Title – leading the technical/customer support to their employees, he’s served …

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Being more human as a leader with Gregg Lederman

Episode #19 – Good Human Leadership at Work

In this episode of Relationships at Work, Russel chats with author and keynote speaker Gregg Ledermen on how being a good human through knowing your values and embracing your vulnerability can make you a better human leader at work. A few reasons he is awesome – he’s a leadership, employee engagement and customer experience expert …

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Neal Dlin on working with intention and action

Episode #18 – Intention and Action Alignment at Work

In this episode of Relationships at Work, Russel chats with Neal Dlin, founder and Chief Human Experience Officer of customer and employee experience consultancy Chorus Tree, on intention and action alignment at work, including how it can impact culture, the role of leadership and employees, and how curiosity can help. A few reasons he is …

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Vicki McLeod on Speaking Well at Work

Episode #17 – Speaking Well at Work

In this episode of Relationships at Work, Russel chats with author, speaker, coach and award-winning entrepreneur Vicki McLeod on speaking well in the workplace, either in-person or through technology. A few reasons Vicki is awesome – Almost three decades of running Main Street Communications, offering expertise in organizational planning and leadership development, author of four …

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Jeannie Walters speaks on Employee Journey Mapping

Episode #16 – Starting Employee Journey Mapping at Work

In this episode of Relationships at Work, Russel chats with CEO and founder of global consulting firm Experience Investigators Jeannie Walters on the importance of employee journey mapping and its role in employee retention and engagement. A few reasons Jeannie is awesome – (as mentioned) She’s the CEO & Founder of Experience Investigators, a global …

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Two employees preparing food

Customer Service is a Gold Mine for Employee Experience Ideas

What if we cared about our employees as much (or more) as we do about our customers? For inspiring employee experience ideas, a great place to look is what you’re probably already doing for the customer experience. “Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service …

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a lonely house with lit up windows under a dark sky

How to Engage with your Remote Employees

If anything a global pandemic has taught us, is the importance of engaging with our staff, especially remote employees. A pandemic certainly changes the way we work, but it shouldn’t change prioritizing the employee experience and maintaining relationships with them. It just might look different. In this “new normal,” stress and mental health have been …

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