employee

Two employees preparing food

Customer Service is a Gold Mine for Employee Experience Ideas

What if we cared about our employees as much (or more) as we do about our customers? For inspiring employee experience ideas, a great place to look is what you’re probably already doing for the customer experience. “Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service …

Customer Service is a Gold Mine for Employee Experience Ideas Read More »

building blocks for great employees

12 Traits of a Great Social Media Customer Service Star

“In many ways, effective communication begins with mutual respect, communication that inspires, and encourages others to do their best.”– Zig Ziglar To  successfully embrace social media customer service, the focus of your interactions need to be far more in the intent and use of the tool than the tool itself and its features. Twitter, Facebook, Instagram …

12 Traits of a Great Social Media Customer Service Star Read More »

A calendar opened up on a picnic table

How to be a Leader Every Day for your Customers

I recently did a motivational customer service workshop for Quilchena Hotel and Douglas Lake Ranch where the focus was all about employee empowerment and being a leader. It was a great day, being surrounded by a great group of people. It’s unbelievably important for employees to know how powerful they are in shaping the customer …

How to be a Leader Every Day for your Customers Read More »