3 Customer Communication Fails Not to Make This Holiday
‘Tis the holiday season, when we’re interacting with consumerism far more than usual. When customers and businesses are getting to know each other, whether it’s starting and continuing relationships. Bad communication can end them. It’s important to understand how you or your staff are communicating, whether it’s to customers or to other staff. Every word. […]
SI Guys Service: Am I Wrong to be Mad?
I haven’t been this inspired to write a customer service experience blog since I started The Upsell. I promised myself that I wouldn’t blog angry but…maybe I’m over reacting. Maybe I’m too close to it. Let me tell you the story of SI Guys and you be the judge. Pre-Fight: Video stores aren’t just dying, […]
London Drugs – Alone Among the Electronics
When I told people my next customer service blog would be on London Drugs, the most common question I received was, “which department?” So, to be fair, I will focus on that section of the store. Halloween is fast approaching and for my costumer (‘70s Adult Film Star), I thought it would be a nice […]